Changelly — FAQ

Yes. The platform has maintained a clean security record since its founding in 2015. Its non-custodial architecture means it never holds user funds, which removes the primary risk factor associated with centralized exchange hacks. Standard TLS encryption and AML monitoring add additional layers of protection for every transaction processed.

For most standard swaps, no KYC is required. However, if a transaction triggers automated AML thresholds — typically involving larger amounts — the platform may request identity verification before processing. This is a compliance requirement, not an arbitrary restriction, and is consistent with how regulated financial services operate globally.

The service fee ranges from approximately 0.25% to 2% depending on the currency pair and whether you select a fixed or floating rate. Fixed-rate swaps cost slightly more because the platform locks your price and absorbs the volatility risk. There are no additional hidden charges layered on top of the quoted rate.

Most swaps are completed within 5 to 30 minutes. The actual duration depends on the blockchain networks involved and current network congestion levels. Bitcoin transactions naturally take longer to confirm than those on faster chains like Solana or Litecoin. Users can track their order status in real time using the unique transaction ID provided at checkout.

The exchange supports over 500 cryptocurrencies and tokens, covering everything from major assets like Bitcoin, Ethereum, and BNB to a wide range of altcoins, DeFi tokens, and stablecoins. The list is updated regularly as new projects gain market traction. If a specific coin isn't currently listed, it's worth checking back as new additions are made frequently.

Yes, for most transactions you can swap crypto without registering an account. You simply select your currencies, enter a destination wallet address, and send the funds. Creating a free account does unlock additional features such as transaction history and priority support, but it is entirely optional for casual users.

A fixed rate locks in the exchange rate at the moment you confirm the swap, guaranteeing the output amount regardless of market movement during the transaction window. A floating rate adjusts with live market prices, which can occasionally work in your favor but also introduces some price uncertainty. Fixed rates are ideal for traders who prioritize predictability, while floating rates suit those comfortable with minor fluctuations in exchange for a lower service fee.